Was this review helpful? Choose the number of stars by rolling over them and then click. Sign In Email Password Forgot your password? Trouble Logging In? Remember Me. Wasilla , AK River Rock Outscape. Bonafide Writing. Contact Information. Chad Chilstrom. Chad is great! His business is primarily focused on resellers, large repeat orders from businesses that will re-sell the tools at a retail mark-up, but aside from distribution, he also sells direct to consumers.
After I place an order, it typically ships out within a matter of days, and I have it within a week. Many tools are in stock in the warehouse as is accurately indicated on the website.
Service Chadstoolbox Shipping Service. I ordered 1 pair of NWS insulated pliers and 2 wera screwdrivers about 2 months ago maybe longer and have not received it yet yes I live in usa.
I tried to contact the company the phone number referred me to either e mail or chat on the website what is the point of having phone number that doesn't work. I was a ble to talk to someone who gave me tracking number without mentioning the carrier. I said I can't get on my e mail. I you want to order quality german tools use GHT german hand tools company that will send your order and is more pleasant to deal with, you can actually talk to someone.
Location Pinellas Park, Florida. Pros Tools selection. Cons Service. Reason of review Poor customer service.
Companies Similar to ChadsToolBox. Refused to file a claim with USPS. I got the tracking number and the package was listed as delivered by the post office.
I never got the package. But I did get video from 2 cameras in my driveway that show the mailman was parked across the street for over four minutes and never came to my house to deliver.
I have filed 2 claims with the post office and am now considering calling the police. Through this entire ordeal I am going through, with my back injury, etc. Guess where chuds toolbox is? They ignored my emails and phone calls. When I reported the dispute to PayPal, they won the case, citing proof of delivery!! How do I know they even shipped what I paid for, after reading the reviews here? This will not be my last review of you by any stretch of the imagination!
Instead of filing a claim with USPS, you called my order a fraudulent transaction and hung me out to dry! Comment Helpful 3 Not helpful 0. PissedConsumer Jan 02, Seems a post office problem, not chad's. Have you made a complaint to the post office? View more comments 1. Location Portage, Indiana. This company is a joke! Recently I made a purchase from Chadstoolbox. They were a closeout model and were so priced.
Once I received them, they were not the type of handles that were described, and they would barely open. Even after trying to work them for many hours on several days. So I contacted them for a return, which was a feat in it self to get a hold of anyone.
I sent them back on my own dime and had wanted to exchange for the 09 01 Now after no return contact from email's for the past week, they claim that they have not received anything. So for everyone out there who purchase tools over the internet there is a downside to not being able to go down and talk to someone, and when they give you bad customer service and little respect you'll at least be able to yell and scream or smack someone.
Last but not least, after a month and a half they acknowledged that they had received my return but have still not refunded my money. Here is the email they sent me in reply: First I am sorry for the delay in reply, we are closed on Sunday with the exception of a few commission sales hands that might choose to answer the phone at ext1 or man the live chat. You may write return to sender on the unopened package and the mail will bring it back postage due here. I am sorry we missed the request to cancel the exchange, the return came in and was processed exactly as requested in the letter enclosed in the package.
We will provide justice for all and provide you refund for the charges placed processing this exchange and waive the restocking fee for the returned item when this package comes back to us. It was mixed with claims about our poor service and one of the threats, it possibly left the team member upset after reading and it got put on file without making note of the requested action not thinking clearly.
God Bless. Comment Helpful 1 Not helpful 2. PissedConsumer Jan 08, Reply 2 1. PissedConsumer Mar 11, I got a partial order, but the full amount was charged to my credit card.
When I complained I was told it was people like me that cause their prices to go up. Never ordered from them again. Reply 1 1. PissedConsumer Jan 29, Pretty much the same thing happened to me. Got tool with the wrong handles. This company has terrible customer service and practices. Stay away. PissedConsumer Oct 27, I think they have gone out of business. Reply 0 2. PissedConsumer Jun 25, PissedConsumer No, they moved to Wyoming, with the same cell phone number.
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