Figure : Standard three-pin plug. Connectors on the computer marked with a headset with a microphone , support sound and the use of a microphone when used with a headset with a four-pin plug and a microphone. Figure : Four-pin plug. To hear sound , either plug may be used with either connector.
Using a four-pin plug that is capable of supporting a microphone in a three-pin connector allows sound to be heard , but the microphone does not work because the computer's three-pin connector does not support a microphone. Step 3: Check volume and mute settings in Windows 8 The volume setting for one or more sound devices might be disabled or set too low.
There are several things that can change sound volume: the volume control knob for your speakers or monitor, Windows volume controls, and volume controls in sound software.
If any of these volume controls are muted or set too low, the entire sound experience is affected. Watch a video on checking volume and mute settings in Windows 8.
If your powered speakers have a volume control knob, set it to halfway. Figure : Volume control knob for speakers your speakers might be different. If you are using speakers that are built into your monitor, make sure sound is enabled for the monitor and volume is set to halfway.
To find more specific information about using and adjusting your monitor speaker settings, see the support documentation that came with your monitor. Figure : Volume and menu buttons on a monitor your monitor might be different.
Move the mouse pointer to the lower left corner of the screen, right-click, and select Control Panel from the menu. Click Hardware and Sound. Under Sound , click Adjust system volume. Figure : Adjust system volume. Figure : Volume Mixer.
Make sure the volume is not muted by looking at the square Mute buttons below the volume slider. If the button displays a small red circle, the volume is muted. If the volume is muted, click the Mute button to enable sound. The red circle on the speaker icon disappears when sound is no longer muted. Sound muted. To test, click the volume slider bar.
If you hear a ding sound from all speakers, you are finished troubleshooting. Figure : Testing volume. Step 4: Set the default speakers and test them in Windows 8 Use the following steps to set and test the default speakers. Watch a video on setting default speakers and testing sound in Windows 8. Move the mouse pointer to the lower left corner of the screen, right-click and then select Control Panel from the menu. Click Hardware and Sound , and then click Sound. Figure : Sound Settings.
If headphones are connected and you are not using them as your main speakers, disconnect the headphones now. Connecting headphones to the computer mutes other speakers. Find your connection type.
If you have more than one connection type, such as HDMI and Speakers, then choose the connection type you want to use. If you are using typical computer speakers or headphones analog sound devices , make sure Speakers is selected.
This is the most common sound setup for a desktop computer environment and includes many types of headphones, desktop speakers, 5. Many monitors with built-in speakers also support a speaker connection using a separate audio cable connected from the computer to the monitor not an HDMI connection. If you want to send all sound from the computer to digital speakers or a stereo digital device, make sure the playback device labeled with Digital Output is selected.
Figure : Set Default. With the default Playback Device selected, click the Configure button. Figure : Speaker Setup window with 5. Click the Test button to send sound to each speaker, or click an individual speaker to send sound to it.
If sound is missing from all or one of the speakers, or if the configuration type was changed, continue with speaker setup by clicking Next. Follow the on-screen instructions to complete the speaker setup. Step 5: Check speaker connections in Windows 8 Use these steps to make sure you have the speaker cables connected to the correct sound connectors. Watch a video on checking the speaker connections in Windows 8. The Speaker Properties window contains a list of color-coded connectors that corresponds to each pair of speakers.
Use this information to determine which connector goes with the speaker pairs that you are using. Figure : Speaker Properties window for Surround setup. L R green, Line Out is for the front left and right speaker pair the green connector, usually labeled Line out. C Sub black is for the Center or Subwoofer speaker. Make sure each speaker cable is connected to its corresponding connector on the back of the computer.
The colors shown in the Speaker Properties window match the connector color on the computer. If you have 5. Then match the speaker cable to the connectors on the computer using the colors shown in the Speakers Property window.
If any speaker cable connection changed, check for sound again using the steps in Set default speakers and test. Play a sound. If you still do not hear any sound, check for sound from headphones.
Step 6: Check for sound from headphones If there is still no sound, check for sound output using headphones. Watch a video on checking for sound from the headphones in Windows 8. Find and unplug all audio cables from the back of the computer. Plug the headphones directly into the speaker out connector on the back of the computer.
The speaker out connector might have a symbol of a speaker or a circle with an arrow pointing out, or it might be labeled as OUT. Test for sound in Windows. Double-click the volume icon in the taskbar, and then click the volume control slide in the Volume Mixer. Each time you click the master volume slide bar, you should hear a beep sound through the headphones. If you hear sound through the headphones, the sound hardware on the computer is working, and the issue is probably related to the speakers or speaker cables.
Disconnect the headphones and reconnect the speakers. When done, test again for sound using the same steps as above with the volume control slider. If sound still does not work correctly after reconnecting the speakers, try replacing the speaker cable if possible , or speaker fuse and test again. If you cannot hear sound through the headphones, make sure that you are connecting the headphones into the correct connector, and try again.
If there is still no sound, continue to the next step when you are sure the headphones are connected to the correct audio connector on the back of the computer. Figure : Computer with 3 rear audio connectors. Figure : Computer with 6 rear audio connectors. Step 7: Restore the audio driver in Windows 8 Sound files and settings that become changed can cause sound problems.
Restore the audio driver to reset audio settings for the sound hardware and reinitialize the sound configuration in Windows. To resolve this, update the audio driver. See Step 8: Updating the audio driver. To roll back to the previously installed driver through the Device Manager, complete the following steps. Watch a video on restoring the audio driver in Windows 8. Move the mouse pointer to the lower left corner of the screen, right-click, select Device Manager from the menu.
Figure : Device Manager. Right-click the name of the audio device and select Properties. Figure : Device Manager audio device properties. Figure : Example audio device properties - The audio devices on your computer may be different. Step 8: Update the audio driver An updated audio driver might resolve the problem if the computer is experiencing sound problems after upgrading the operating system to Windows 8, or the computer is experiencing sound problems in a particular software program.
For example, pf or uk. If an update is available from HP, follow the instructions on the download page to download the driver and install it. If an audio update is not available or the audio problem persists after the update, update the audio driver using Device Manager. Updating the audio driver using Device Manager Update the audio driver using Device Manager as follows:. Figure : Sound devices in Device Manager. Right-click the name of the audio device listed under Sound, video and game controllers.
Figure : How do you want to search for driver software. Windows checks for and installs any updated drivers found. The Window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver. Figure : Windows has successfully updated your driver software. If you cannot find a driver from HP, download and install an updated audio driver package from the audio technology provider.
Download and install audio drivers from one of the following sites:. Realtek's Downloads Web page in English. Test for sound. If sound problems persist or no drivers could be found and installed, check Device Manager.
But now it's so low and it just doesn't feel right. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. In reply to rafafon1's post on September 14, Hello rafafon1, Thank you for posting your query.
Are you able to hear audio using headset? Hope this information is helpful. Thank you. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
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